Request deletion of your NyumbaniFlow data
You can request deletion of your NyumbaniFlow account and associated personal data at any time.
How to request deletion
- 01
Send a request to [email protected].
- 02
Include the phone number or email address associated with your NyumbaniFlow account.
- 03
Tell us you want your account and associated personal data deleted.
We may need to verify that you own the account before processing the request.
What happens after you request deletion
We review your request and delete the personal data we're required and able to delete. Not everything clears on the same timeline:
- Account information — your name, contact details, and login are deleted from active use.
- Property and rental records— deleted where they're yours alone; where they're shared with a landlord or tenant counterpart (e.g. a lease you were both party to), we may need to retain the counterpart's copy of that record.
- Payment history — financial transaction records may need to be retained for a period to meet legal, tax, or accounting obligations, even after the rest of your account is deleted.
- Communications — records of SMS, WhatsApp, and voice messages sent through the platform are deleted, subject to the same legal retention exceptions above.
- Location data— property coordinates tied to a listing are removed with the listing. We don't retain a history of live location searches to begin with, so there's nothing further to delete there.
Where information must be retained, it's kept only for that purpose and is not used for anything else. See our Privacy Policy for more on how long different records are kept.
Need help with something else?
If you don't want to delete your account but need help with something else, contact us: